Thank you for choosing our handmade creations! Every fabric doll and crochet plush is carefully crafted with love and attention to detail. Because each item is handmade, we kindly ask for your patience while we prepare your order.

Order Processing

* Processing Time: 5–7 business days
* Each item is handmade to order and carefully inspected before shipment.
* During busy seasons or holidays, processing times may be slightly extended. If this happens, we will notify you as soon as possible.

Shipping Time

After your order has been prepared and shipped, the estimated delivery time is:

* International Shipping: 15–20 business days

Please note that delivery times are estimates and may vary depending on your destination, customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking information to monitor your package throughout its journey.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order. We are unable to take responsibility for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occasionally occur due to customs inspections, severe weather, public holidays, or carrier-related issues. We appreciate your understanding and patience in such situations.

Need Assistance?

If you have any questions about your order or shipping status, please don't hesitate to contact our customer support team. We're always happy to help and will do our best to ensure your handmade order reaches you safely.

Thank you for supporting handmade craftsmanship!