We take great pride in the quality of our handmade fabric dolls and crochet plush toys. Every item is carefully inspected before shipment to ensure it arrives in excellent condition.

Returns & Replacements

We accept returns or provide replacements ''only if the item has a manufacturing defect''.

Examples of eligible issues include:

* The item arrives torn or damaged due to a manufacturing defect.
* Parts or accessories included with the product are missing.
* You receive the wrong item.

Non-Returnable Items

Because each product is handmade, we are unable to accept returns or offer refunds for:

* Change of mind.
* Personal preferences (such as color, size, or design).
* Minor variations in appearance, shape, or stitching that naturally occur with handmade products.
* Damage caused by misuse, improper care, or normal wear and tear.
* Orders with incorrect shipping information provided by the customer.

Reporting an Issue

If you believe your order has a manufacturing defect, please contact us **within 7 days of receiving your package**.

To help us resolve your request quickly, please include:

* Your order number.
* Clear photos of the item showing the issue.
* A brief description of the problem.

Our team will review your request and respond as soon as possible.

Refunds & Replacements

If your claim is approved, we will offer one of the following solutions at no additional cost:

* A replacement item.
* A replacement for any missing parts or accessories.
* A full or partial refund, depending on the nature of the issue.

The appropriate solution will be determined based on the specific circumstances of your order.

Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to contact us. We are committed to providing excellent customer service and ensuring you have a positive shopping experience.

Whatsapp: +84985.128.460

Thank you for supporting handmade craftsmanship!